Key takeaways

  • Use checkable facts.
  • Keep public profiles consistent.
  • Do not promise verification guarantees.

Make identity unambiguous

Use a consistent trading name and explain relationships between a company and its products. Publish a working contact route and accurate service area. Distinguish your business from similarly named organisations through clear context.

Document decision-making facts

For software, include feature limits and support. For services, explain scope and the responsible team. Publish only credentials actually held and link to a public verification route when appropriate.

Align structured data and visible content

Markup should describe the identity readers see. It is not a place for invented reviews, awards or a different business address. Check that every profile link belongs to the same entity.

Maintain a fact register

Record approved facts, their owners, supporting sources and review triggers. Service availability and product limitations should be updated when they change, rather than independently reinvented for each directory.

Inspect interpretation, not just consistency

Use a defined prompt sample to look for mistaken descriptions. A consistent profile helps people understand a business, but cannot make every assistant answer identically. Report findings at the level your evidence supports.

References and further reading

Primary documentation and product references. Practical checklists and worked examples above are editorial guidance, not claims about private ranking algorithms.