Key takeaways
- Correct facts, not legitimate opinions.
- Use evidence and normal feedback routes.
- Do not promise instant removal.
Triage by customer impact
Prioritize wrong services, contact information, availability or prices that could mislead a buyer. Being omitted from a shortlist is not the same as a false claim. Record why the finding matters.
Preserve the evidence
Save the prompt, answer, date, assistant and sources. Ask an authorised person to confirm the correct fact. Keep private customer details out of public corrections and external prompts.
Correct an identifiable source
Update your own ambiguous or outdated page first. Use a third-party publisher’s normal corrections route and supply supporting evidence. Accurate criticism is not a factual error merely because it is inconvenient.
Use platform feedback
Identify the false statement and provide a public source through the assistant’s feedback route. Do not promise that feedback guarantees removal or that enough counter-statements will force a change.
Retest and retain uncertainty
Repeat the original question with comparable settings. Log whether the source changed and whether the answer changed. For unresolved issues, explain your limits of control and provide a clear official information page.
References and further reading
Primary documentation and product references. Practical checklists and worked examples above are editorial guidance, not claims about private ranking algorithms.